Payment Policy
Accepted Payment Methods
At Redwood Main, we aim to make checkout simple, secure, and flexible. We currently accept the following forms of payment:
- Major credit and debit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Digital wallets, including Apple Pay and Google Pay
If your preferred method isn’t listed, please contact us — we’ll do our best to assist you.
Billing & Charges
- Order Confirmation: After placing your order, you’ll receive a confirmation email summarizing your purchase and payment details.
- When You’re Charged: Most payments are processed immediately at checkout. For third-party payment services like PayPal, billing may follow their specific terms.
Duties & International Taxes
If you’re ordering from outside our home country, please be aware that local customs duties, taxes, or import fees may apply. These charges are not included in our prices and are the responsibility of the recipient.
Payment Security
- Secure Checkout: All transactions on our site are encrypted using SSL (Secure Socket Layer) technology to protect your payment information.
- Card Privacy: Redwood Main does not store or have access to your full card details. All payment information is securely processed by our trusted payment providers.
Payment Issues
- Declined Payments: If your payment cannot be verified or is declined by your provider, we’ll notify you via email. You may need to try an alternate method or contact your bank directly.
- Order Delays or Cancellations: If a payment issue isn’t resolved within a reasonable time, we may place the order on hold or cancel it entirely. No charges will be applied to canceled orders.
Need Help?
If you have any questions about payments, billing, or charges, we’re here to help.
Business Name: Redwood Main LLC
Phone: +18009184097
Email: support@redwoodmain.com
Customer Support Hours: Monday through Friday, 9:00 AM – 5:00 PM
Address: 8911 N Capital Of Texas Hwy Ste 4200, #1073, Austin, Texas 78759, USA